Returns & Exchanges

At DOLLY, we want you to love your fashion finds; however, if you are not completely satisfied, we offer a seamless 30-day return policy for all unworn items with original tags. Please ensure all garments are returned in their original condition to receive a full refund or exchange.

1

Initiate Your Return

Log into our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Securely pack your items in the original packaging and include the printed return authorization slip inside the box.

3

Ship It Back

Affix the prepaid shipping label to the outside of your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects your return, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing